FREQUENTLY ASKED QUESTIONS
Got a question? There's a good chance someone else has already asked it.
And if they haven't, you've either discovered something we haven't thought about yet or you've got a very specific question about Barry's personal life.
Either way, let's see if we can help.
Collapsible content
What is Unruly Punk?
I'm the Unruly Punk. I don't particularly like following the rules, so I decided to make my own.
The punks are poorly drawn versions of famous characters, given their own names, personalities and questionable place in the world.
They're deliberately rough, a little bit wonky and sometimes suspiciously familiar.
Basically, I draw the characters I grew up with — just considerably worse — and somehow I'm hoping people will actually want to collect them.
Where do you ship?
We ship to selected destinations around the world.
The shipping options available for your location will be shown at checkout, along with the available delivery estimates.
If your country isn't showing, unfortunately we're not there yet. Give us time. We're only one person and Barry isn't much help.
How long will my order take to arrive?
Orders are usually processed within 1–5 business days.
Once dispatched, delivery time depends on the shipping method and destination you choose at checkout.
You'll see the available options and estimated delivery times before completing your order.
Basically: we make it, we send it, then we let the postal gods do their thing.
Will everything in my order arrive together?
Not necessarily.
Some orders may be sent in more than one package, meaning your items could arrive separately.
So if you've received one thing but are still waiting for another, don't immediately assume we've launched your second item into the sun.
Check your tracking first — it may simply be taking a different journey.
Will I get tracking?
Where tracking is available, you'll receive tracking information once your order has been dispatched.
If your order is split into multiple shipments, you may receive separate tracking information.
Can I return something if I change my mind?
Yes.
We offer a 30-day return period, subject to the conditions in our Returns & Refunds Policy.
Items should generally be returned in a condition that allows them to be resold.
You can find all the details on our Returns & Refunds page.
What if my order arrives damaged or I've received the wrong thing?
Don't worry — accidents happen.
If your order arrives damaged, faulty or you've received the wrong item, contact us at unruly_punk@hotmail.com and we'll sort it out with you.
Photos can be useful when something has arrived damaged, so please include them if you can.
Can I cancel or change my order?
If you've just placed an order and need to change something, contact us as soon as possible at unruly_punk@hotmail.com.
Because some items are made to order, we can't guarantee that changes or cancellations will always be possible once an order has entered production.
We'll always do our best to help.
Are your products made to order?
Some of them are.
Certain Unruly Punk products are produced specifically when they're ordered, which means we don't necessarily have a warehouse somewhere filled with 400 T-shirts featuring Barry staring at a wall.
This can mean slightly longer processing times, but it also means we're not producing piles of stuff nobody has asked for.
Do you restock sold-out products?
Sometimes.
Some products may return, while others may disappear forever.
For limited releases especially, when they're gone, they're gone.
We'd recommend following us on Instagram if you want to know about new releases, restocks and other questionable decisions.
Are the characters limited edition?
Not necessarily.
Some characters and products may be part of ongoing collections, while others may be released as limited editions.
The character or product page will tell you if something is limited, retired or otherwise being removed from production.
What does "Series 01"' mean?
Series 01 is the first collection of Unruly Punks.
Each character belongs to a series, and we're planning to build the world out over time.
So if you're collecting them, Series 01 is where the trouble starts.
What do the character numbers mean?
Every Punk gets their own character number.
It's part of their identity and makes it easier to keep track of who you've collected.
Because eventually there may be enough of them that remembering whether you've already got Space Toy becomes surprisingly difficult.
Can I buy a character even if I don't know what they're supposed to be?
Absolutely.
In fact, we'd encourage it.
Some Punks are obvious. Some are less obvious. Some are probably obvious enough that we should stop talking about it.
Each character has their own profile where you can learn more about them.
Is Barry actually dating Patty?
We're not saying they're dating.
We're also not saying they're not dating.
Barry insists they're "just friends."
Patty refuses to comment.
We've asked both of them to sit down and clear the air, but Barry has apparently got "stuff to do."
Make of that what you will.
Why are Barry's ears so big?
We've tried asking him.
He says they're "normal."
They are very clearly not normal.
At this point we've decided it's best not to get involved.
Is Italian Man #1 actually Italian?
We have absolutely no evidence either way.
He refuses to provide a passport.
Can I contact you if my question isn't here?
Of course.
If we've somehow managed to avoid answering your question, email us at:
We can't promise we'll have a sensible answer.
But we'll definitely have an answer.